Effective Date: August 29, 2016
At Luxx Linens™ we take the security and privacy of your personal information very seriously, and believe you have a right to know the information we collect from you. We do not trade, sell or rent your personally identifiable information.
What Personal Information Is Collected and Stored?
We collect and store some of the information you enter on this Website or provide through our Customer Service Department. For example, when you open an account or place an order, we collect and store the following information: name, billing address, shipping address, email address and telephone number. Your credit card number and expiration are not collected or stored by us. All payments are processed through the secure third-party payment platform using a secure connection. The information we collect is used to provide products and services that you have ordered, to process and ship orders, to send order and shipping confirmations, and to provide customer service. Registration may be required and Personal Information may also be collected in certain portions of the Website in which you specifically and knowingly provide such information. Some information may be used to contact you about sales, new products, special offers and new site features, unless you have opted not to receive promotional communications.
Through your use of the Website, we may also gather certain information that is not personally identifying to you individually (“Anonymous Information”). As a general rule, this information is automatically collected and stored through “traffic data” when you interact with the Website. For example, we collect your IP address, browser information and referring site domain name every time you visit the Website. We also collect customer traffic patterns and site usage statistics. This information is used to analyze and improve the Website and provide our customers with a better shopping experience.
We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.
We may also collect and store information we receive from other sources. This information enables us to update information contained in our databases, provide product recommendations and special offers, and send you email reminders about shopping opportunities (if you have signed up for our email list).
We collect email addresses of all users who subscribe to our newsletter. With the exception of our third party agents (as described below) this information is not shared with anyone for any purposes. Anyone who no longer wishes to receive our newsletter can opt-out at any time by following the “Unsubscribe” instructions located within each newsletter.
Is Information Collected From Children?
We do not sell or ship any items ordered through this website directly to anyone under the age of 18, nor do we collect any personal information from anyone under the age of 18. If you are under the age of 18, you should use the Website only with the permission and supervision of a parent or guardian and you should not submit any real personal information. Our website is designed for individuals over the age of 18. Individuals under the age of 18 should not use the Website without parental consent.
How We Use Your Information
Except as disclosed herein, we do not use or disclose information about your individual visits to the Website or your Personal Information to any companies or individuals not directly or indirectly affiliated with us. If we request to use your Personal Information, you will be given the opportunity to accept or decline.
Customer Service & Feedback
We may use your Personal Information to fulfill orders, provide customer service, track compliance with the Website’s rules and regulations, or for feedback purposes (to the extent that it is explained when you provide the information). In the event we plan to publicly post any of your Personal Information on a Website (as for instance, a letter), you will be notified and given the opportunity to accept or decline. If you post a review on our Website, it along with any identifying information associated with the review is public information shared by you, and we reserve the right to use that information.
Use of Anonymous Information
We use Anonymous Information to determine how people use various parts of the Website. We may use or share Anonymous Information or other information other than Personal Information in any manner that we deem appropriate.
We occasionally have third-party agents, subsidiaries, affiliates and partners that perform functions on our behalf. These entities will have access to the Personal Information necessary for them to perform their functions. These third-party agents are contractually obligated to maintain confidentiality and security of any and all Personal Information they have access to. Specifically, they are prohibited from using, selling, distributing or altering this data in any way other than to provide the services we requested of them.
We occasionally share non-personal information with our partners such as the number of users who visited the Website during a specific time period or purchased a specific product through the Website.
We may also use or disclose Personal Information if required to do so by law or in good-faith that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or users of the Website or the public.
What Steps Are Taken To Keep Personal Information Secure?
Security for all Personal Information is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. Personal Information collected by our website is stored in secure operating environments and protected from the public. In the case of credit card numbers and expiration dates, Personal Information is not collected or handled by us, but through our secure, third-party payment processor, PayPal. Only employees who have signed confidentiality agreements and need access to your Personal Information are allowed access. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and prosecution.
If you place an order through this Website, you must set up an account with an email address and password. You must provide the appropriate email address and password in order to access your account information. If you wish to cancel your account or password, or if you become aware of any loss, theft or unauthorized use of your account or password, please contact use at support@LuxxLinens.com.
While we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
What Happens When I Link To or From Another Website?
What about Contests and Sweepstakes?
Public Areas, Chat Rooms and Newsgroups
The LuxxLinens.com website is published in the United States. U.S. Law shall govern in any and all disputes, including any privacy or defamation issues or otherwise.
Changes to This Policy
Opt-Out and Correction Procedures
You may opt-out of receiving future emails. There are several ways in which you can tell us whether or not you want to receive our promotional communications. When you setup an account, or click on “Manage Your Account” within the Account area, or place an order, you will have an opportunity to make your selections in this regard. You will also have an opportunity to change these selections by following the “unsubscribe” instructions contained in the promotional emails. You may also correct or update Personal Information. To do so you can access, correct and update certain personal information that you have provided us by logging in to your account.
Who Do I Talk To If I have More Questions?
Google Analytics and Webmaster Tools
LuxxLinens.com uses Google Analytics and Webmaster Tools to help analyze how our users use the site. Google Analytics is a free tool that uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for LuxxLinens.com.
You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser settings to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality of our Website.